Terms of delivery

General

The products in the online store are sold by Eumer Finland Oy (Business ID 2113834-0).

Eumer Finland Oy
Kalkuttaantie 10
29900 Merikarvia, Finland
info@eumer.fi
tel. +358 400 252 969

Ordering

Products are primarily ordered online at www.eumer.fi/fi through the shopping cart.

Product prices include the applicable value added tax.

Product prices do not include delivery costs, which are determined by the delivery method chosen by the customer. We reserve the right to change prices and delivery costs. Changes do not apply to orders that have already been confirmed, with the exception of obvious errors in pricing, stock levels or product information.

When placing an order, the customer must provide their name, address, telephone number and email address. If you are ordering products for another person or to another address, please note that the recipient’s telephone number and/or email address is required for delivery of the parcel.

A confirmation of every order is sent to the email address provided by the customer. The confirmation shows the ordered products and their prices, the delivery costs and the total price of the order.

To receive an order confirmation, you must provide your email address when placing the order. If you have registered an account on our website, you can also check the contents of your order there.

If a product you have purchased turns out to be unavailable (for example due to a stock error), we will contact you personally to resolve the situation. If we cannot find a suitable replacement product or are unable to reach you, we will refund the amount paid for the product to the customer.

With each order, the customer agrees to the terms of delivery in force at the time.

Gift cards

If you have a gift card for our online store or are purchasing a gift card for use in the online store, please note the following.

The validity period of the gift card is stated on the gift card. The gift card is redeemed by entering its code in the designated field at checkout. The gift card can be used in several parts: if the purchase is less than the value of the gift card, the remaining balance stays available until the end of the gift card’s validity period. Only one gift card can be used per order.

A gift card may be limited to certain product groups or apply to the total amount of the order. If the use is restricted, this is stated on the gift card.

When purchasing a gift card, please let us know in the Message to sales field who the gift card is for and whether the total amount should be issued as one gift card or several. The gift card is normally sent to the customer by email in PDF format. Please let us know if you would like to receive the gift card by post.

If you have a gift card for a course (a gift card purchased for the amount of the course fee and earmarked for the course) and we have to cancel the course without being able to offer a replacement course, you may use the amount of the gift card for other products in our online store. If you do not wish to do so, we will refund the unused gift card to its purchaser.

Payment methods

Products and their delivery costs are paid when placing the order. Our payment service provider is Svea.

Available payment methods:

• online bank payments from the most common Finnish banks
• Visa and Mastercard card payments
• MobilePay
• Apple Pay
• Svea invoice
• Svea instalment payment

Svea invoice and Svea instalment payment are services provided by Svea. When the payment method is selected, Svea checks your credit information and decides whether to grant the invoice or instalment payment. Eumer Finland cannot influence this decision. The payment period of the invoice and any fees are shown when you select the payment method.

We do not deliver products cash on delivery.

Delivery time

We dispatch products every business day.
We aim to dispatch products within 2–5 business days of receiving the order.
Various campaigns (e.g. Black Friday) may affect delivery times. During and after a campaign, the delivery time varies between 2 and 10 business days from receipt of the order.

The delivery time for orders delivered outside Finland depends on the destination country. For deliveries outside the EU, the recipient is responsible for any customs duties and taxes.

Delivery methods and delivery costs

For orders delivered within Finland, the customer chooses between the services of Posti and Matkahuolto. Orders delivered outside Finland are transported by Posti’s partners.

Delivery costs include dispatch and packaging costs. Delivery costs are shown in the shopping cart once the payment and delivery methods have been selected.

We deliver orders as parcels, as letters cannot be tracked with a tracking number. Depending on the chosen delivery method and the size of the parcel, the shipment is delivered to your home or can be collected from a pick-up point.

Exchanges and returns

The customer has a 14-day right of withdrawal under the Finnish Consumer Protection Act. The period is calculated from the day the customer has received or collected their parcel. Instead of returning the product, you may also exchange it for another product.

You may handle the product to the extent necessary to establish its nature, characteristics and functioning. If the value of the product has decreased due to handling beyond this, we may deduct the decrease in value from the amount refunded.

Please notify us of a return or exchange before sending the product by using our claim form: https://eumer.fi/fi/page/tuotereklamaatiot/500002 . You will receive a return code from us, with which the return is free of charge for you.

The return notification must be made within 14 days of receiving the parcel, and the product must be returned within 14 days of the notification.

Please include the following information clearly in your return:

• your name, address and telephone number
• the order number or a reference to previous claim correspondence.

We will refund the money no later than 14 days from the return notification, but only once the product has been returned to us. If you return the entire order, we will also refund the original delivery costs according to the cheapest delivery method we offer. The refund is made using the same method as the original payment, so we do not need your bank account number.

Failure to collect the parcel or refusal to accept the shipment is not an accepted way to return a product.

The customer is responsible for providing correct contact information (address, telephone number and email address) when ordering. If this information has been correctly forwarded to the carrier and the customer does not collect the parcel, the shipment is returned to the sender. We charge €10 for resending an uncollected parcel. The charge also applies to orders that originally exceeded the free shipping threshold.

Problems during transport and defective products

If a product has been lost in transit, damaged, if products are missing from the delivery or if you have received the wrong product, please notify us as soon as possible after discovering the defect by using our claim form: https://eumer.fi/fi/page/tuotereklamaatiot/500002

If the parcel has been damaged in transit, please notify us using the claim form and, if possible, also at the pick-up point when collecting the parcel. We will handle the matter with the transport company.

Warranty and liability for defects

If the product has a manufacturer’s warranty, the warranty terms are stated with the product. The warranty does not limit your rights under the Consumer Protection Act regarding defective products.

Cancelling an order

The entire order is cancelled using the cancellation form: https://eumer.fi/fi/cancellation-form

If products are missing from the delivery, please notify us using the claim form: https://eumer.fi/fi/page/tuotereklamaatiot/500002

Disputes

We aim to resolve all situations primarily directly with the customer. You may refer a dispute to the Consumer Disputes Board (www.kuluttajariita.fi). Before doing so, please contact the consumer advisory services (www.kkv.fi).

Other

We reserve the right to change our terms of delivery. Before placing an order, the customer must review the terms of delivery in force at the time.

Eumer Finland Oy treats all customer data confidentially. We disclose customer data only to partners necessary for processing and delivering the order, such as payment and transport services. More information is available in our privacy notice: https://eumer.fi/fi/page/rekisteriseloste/10189